Studio policies

At The Well, we strive to create a welcoming and professional environment for all our clients. Please review our policies to ensure a smooth and enjoyable experience. These guidelines are designed to maintain the highest standards of service, respect for time, and mutual consideration. For more detailed information on cancellations, payments, and other procedures, please refer to the full policy section below.

  • waitlist policy

    Waitlist Confirmation:
    If a spot opens and you are moved off the waitlist into a class, your spot is automatically secured. The cancellation policy applies if the spot is secured within 12 hours of the class start time.

  • Grip sock policy

    Grip Socks Are Required:
    For safety and hygiene, all clients must wear grip socks during class. Grip socks are available for purchase at the studio if needed.

  • screens policy

    No Phones in Class:
    Please leave phones in designated storage areas during class.

    Apple Watches:
    Must be set to Theatre Mode to minimize distractions.

  • liability policy

    Participation at Your Own Risk:
    By attending classes, clients acknowledge and accept full responsibility for any injury or incident during class.

  • arrival policy

    Arrive On Time:
    Please arrive at least 5 minutes before class begins. Late arrivals may not be admitted to avoid disruption.

  • personal item policy

    Storage:
    Please store personal belongings in designated areas. The studio is not responsible for lost or stolen items.

  • Cancellation policy

    12-Hour Notice Required:
    If you cannot attend a class, please cancel at least 12 hours in advance.

    Late cancellations will incur a $15 fee.

    No-shows will incur a $20 fee.

  • No cash policy

    For the convenience and safety of our clients and staff, we do not accept cash as a form of payment. All transactions must be completed via credit card, debit card, or gift card. Thank you for your understanding and cooperation.

  • conduct policy

    The Well strives to maintain a positive, respectful environment for all clients and staff. Please be kind, supportive, and considerate of others. Disruptive, negative, or disrespectful behavior is not tolerated. Let’s create a space where everyone feels welcome and empowered.

  • health & wellness policy

    Stay Home if Unwell:
    For the safety of our community, please refrain from attending class if you are feeling unwell or showing symptoms of illness.

  • membership & classpack policy

    Memberships:
    Monthly memberships auto-renew. Clients must provide at least 14 days' notice to cancel or make changes before the next billing cycle.

    Class Packs:
    Class packs have expiration dates (see details at purchase). Extensions are not available.

    Unlimited:
    Unlimited memberships require a [90 day commitment] after 90 days the membership will auto-renew month to month. Clients must provide at least 14 days’ notice to cancel or make changes before the next billing cycle.